Frequently Asked Questions

Mekibo is an independent specialist retailer for computer accessories, operated by a small team of peripherals enthusiasts. We started as a hands-on testing project and have grown into a focused retail operation. Our store is based in San Diego, California, and we are committed to clear support before and after your order.

We specialize in computer accessories, with a curated catalog focusing on three trusted brands: HyperX, Kensington, and Perixx. Our product range includes mechanical keyboards, headsets, microphones, trackballs, docking stations, and other productivity and gaming peripherals. We aim to make it easy to compare related products and understand what to expect in daily use.

Every product goes through a multi-stage filter: it must come from a brand with an established reputation, fit the needs of our core user groups, and pass our internal listing review for accuracy and completeness. We intentionally keep the catalog focused instead of filling it with thousands of undifferentiated SKUs. Our team’s background spans mechanical keyboards, precision mice, headsets, and ergonomics, so we track compatibility and real-world setup patterns to answer questions before you buy.

We operate as a low-overhead, focused-catalog retailer. We don’t maintain physical showrooms, and our e-commerce infrastructure is efficient. We buy in planned quantities from a curated network of vetted wholesale partners, which allows us to negotiate favorable unit pricing. We also avoid third-party marketplace ad placements and reinvest those savings into lower prices. Our sourcing is concentrated in a few product families, so we can build repeat volume and pass on consistent cost advantages.

Discounts depend on the product tier, market demand, and inventory goals. Within the same category, premium models cost more because of component quality, feature set, or warranty coverage. Temporary discounts are funded from our operational savings, not by lowering product quality. We run promotions to reward first-time shoppers, clear select inventory, or highlight specific categories, and the cost is absorbed by our efficient margin structure.

No. Our pricing strategy never trades away authenticity or product condition. We only list items that meet the brand’s original specifications, and we do not sell factory rejects, refurbished units without clear labeling, or gray-market goods. A lower price means we have structured our sourcing and operations to be efficient, not that we are offering something less than the real product.

We purchase only from vetted wholesale partners who can provide chain-of-custody documentation and meet our packaging, labeling, and quality requirements. Products are stored in a controlled environment and inspected before listing. Every listing goes through a two-stage review: first, an automated comparison against the brand’s published specifications, then a manual check by a product specialist.

Contact our quality assurance department immediately at quality@mekibo.shop. Please include your order number, item SKU, serial number if visible, clear photos of the product and packaging, and a description of the issue. We will initiate an investigation with our sourcing partners and aim to resolve every authenticity claim within two business days of receiving all required information. If a product is proven not to be authentic, we will provide a full refund and cover return shipping.

If you receive an item that is defective, damaged, or not as described, contact our quality assurance team with your order number, photos, and a description. We log the claim, verify the product data, and coordinate with our wholesale partner if needed. We conduct spot checks on incoming batches and quarantine any items that fail inspection. Our goal is to resolve your concern promptly, with a replacement or refund as applicable.

We offer free shipping on orders over $45.00. Standard shipping is $8.00 for all other orders. We use efficient small-parcel shipping and minimize split shipments.

Once your order ships, you will receive a shipping confirmation with a tracking number. You can also check your order status anytime on our website’s order status page, which provides self-service access to tracking and delivery details around the clock. If you have questions about delivery, contact our shipping support team at shipping@mekibo.shop.

Our shipping support team can help resolve delivery delays, tracking questions, and lost packages. If a shipment has no tracking update for more than 5 business days, it is escalated to our fulfillment manager for immediate action. In the case of a confirmed loss, we will replace or refund the order according to our shipping policy.

Returns are accepted within 30 days of delivery. If you need to return an item, contact our after-sales team at aftersales@mekibo.shop with your order number and reason for return. We will issue a return authorization and provide the necessary label. Refunds are processed once the returned item is received and inspected.

After you request a return and we receive the item, we will process your refund to the original payment method. The refund will be issued after inspection at our warehouse. If the item arrived damaged or incorrect, include photos in your initial request to speed up the process.

If an item is defective or not as described, contact our quality assurance team at quality@mekibo.shop. We will investigate and offer a replacement or refund according to our policies. Our warranty follows product information and support guidance, so we will help you initiate a claim with us.

Warranty coverage follows the product information and support guidance provided by the brand. If you experience a defect within the warranty period, contact our after-sales team, and we will assist you with the claim process.

Our support is available by email. For general order questions, account assistance, or payment issues, contact our primary support team at support@mekibo.shop. For pre-sales questions about compatibility or features, email presales@mekibo.shop. For returns and exchanges, email aftersales@mekibo.shop. For quality or authenticity concerns, email quality@mekibo.shop. For shipping and delivery issues, email shipping@mekibo.shop.

Our shared service window is Monday to Friday, 9:00 AM to 6:00 PM Pacific Time. Messages received outside these hours are queued and answered on the next business day. We aim for first response times of 2-4 business hours depending on the department.

We accept standard online payment methods. During checkout, you can use your preferred payment option. For any payment issues, contact our primary support team.

Yes, we occasionally offer promotional codes. For example, you can use code MEKIBO15 at checkout for 15% off eligible items. Coupon eligibility follows checkout rules. Promotions are funded by our operational savings and do not affect product authenticity or quality.