Privacy Policy

Privacy Policy

Last updated: August 24, 2026

This Privacy Policy explains how Mekibo ("we," "our," or "us") collects, uses, discloses, and protects your personal information when you visit or make a purchase from mekibo.shop (the "Site"). We respect your privacy and are committed to protecting your personal information.

Who We Are

Mekibo is an independent specialist retailer for computer accessories, focusing on HyperX, Kensington, and Perixx products. Our storefront at mekibo.shop is operated by Aster Ridge Commerce Group LLC, a company located at 4829 Market Street, Suite 210, San Diego, CA 92102, United States.

Aster Ridge Commerce Group LLC acts as the merchant of record for the Mekibo storefront. This means it handles order processing, payment transactions, customer service, returns, refunds, warranty administration, and all related commercial operations. While Mekibo is the consumer-facing brand you interact with, Aster Ridge Commerce Group LLC manages the underlying operations that involve handling your personal data.

Information We Collect

Information You Provide Directly

When you interact with our Site, we collect information you choose to share with us, including:

• Order information: Your name, billing address, shipping address, email address, phone number, and order details when you make a purchase.
• Payment information: Credit card details or PayPal account information. Payment processing is handled securely by our payment service providers, and we do not store full payment card numbers on our servers.
• Account information: If you create an account, we store your login credentials and profile preferences.
• Communications: When you contact our customer support team, we collect your name, email address, and the contents of your messages.

Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and browsing behavior, including:

• Device information: IP address, browser type and version, operating system, and device identifiers.
• Usage data: Pages viewed, time spent on pages, referral sources, and clickstream data.
• Cookies and similar technologies: As described in more detail in the "Cookies and Similar Technologies" section below.

Transaction and Support Records

We maintain records of your purchases, including product selections, order numbers, order totals, and transaction dates. We also keep records of your interactions with our customer support team, including correspondence via email and any notes related to resolving your inquiries or issues.

How We Use Your Information

We use the information we collect for the following purposes:

• Order processing and fulfillment: To process your orders, arrange shipping, provide order confirmations, and deliver the products you purchase.
• Payment processing: To facilitate secure payment transactions through our payment service providers.
• Customer support: To respond to your questions, resolve issues, and provide assistance before and after your order.
• Returns, refunds, and warranty administration: To process returns within the 30-day return window, issue refunds, and handle warranty claims in accordance with product information and support guidance.
• Communications: To send transactional emails about your orders, including confirmations, shipping updates, and delivery notifications.
• Marketing: If you opt in, to send promotional offers and information about products we believe may interest you. You may opt out at any time.
• Site improvement: To understand how customers use our Site, analyze trends, and improve our product offerings, customer experience, and website functionality.
• Legal compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

Service Providers

We share your personal information with trusted service providers who assist us in operating our business. These providers are contractually obligated to use your information only to perform services on our behalf and to protect your information appropriately. Categories of service providers include:

• Payment processors: To process credit card and PayPal transactions securely.
• Shipping carriers: To deliver your orders to your designated shipping address.
• IT and hosting providers: To maintain our website infrastructure and data storage.
• Analytics providers: To help us understand site usage and improve our services.
• Customer service tools: To manage support tickets and communication records.

Payment Processing

We accept credit cards and PayPal as payment methods on our Site. When you make a purchase, your payment information is transmitted directly to our payment processors using industry-standard encryption. We do not store complete credit card numbers on our own servers. Our payment processors may retain your payment information in accordance with their own privacy policies and applicable payment card industry standards.

Cookies and Similar Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience and provide essential functionality. These technologies allow us to:

• Essential cookies: Required for the Site to function properly, including remembering items in your cart and maintaining your session while you browse.
• Preference cookies: Remember your preferences, such as currency and display options.
• Analytics cookies: Help us understand how visitors interact with our Site so we can improve our services and product offerings.
• Marketing cookies: Used to deliver relevant product recommendations and measure the effectiveness of our promotional campaigns (only with your consent where required by law).

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, but please note that some features of our Site may not function properly without them.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit, secure data storage, access controls, and regular security assessments. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Order records: Retained for as long as needed to fulfill legal and tax obligations and to resolve any disputes or warranty claims.
• Customer communication records: Retained for a reasonable period to maintain service continuity and improve customer support.
• Marketing preferences: Retained until you withdraw your consent or request deletion.

When we no longer need your information, we securely delete or anonymize it.

Your Choices and Rights

You have choices regarding how we collect and use your personal information:

• Access and correction: You may request access to the personal information we hold about you and ask that we correct any inaccuracies.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Opt-out of marketing: You may opt out of receiving promotional communications at any time by following the unsubscribe instructions in those communications or contacting us directly.
• Cookie preferences: You can manage cookies through your browser settings as described above.
• Data portability: You may request a copy of your personal information in a structured, machine-readable format where technically feasible.

To exercise any of these rights, please contact our legal and privacy department using the contact information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Privacy Requests and Legal Contact

For all privacy-related requests, including data access, data deletion, opt-out requests, cookie consent preferences, and legal or compliance inquiries, please contact our dedicated legal and privacy department:

• Email: privacy@mekibo.shop
• Processing time: Our legal privacy team acknowledges requests within 8 business hours during the shared service window and processes them according to applicable law.
• What to include: Specify the type of request (e.g., data deletion, opt-out, legal notice), provide the email address associated with your account, and include any relevant order or case number.

Please note that to protect your privacy and security, we may need to verify your identity before processing certain requests. In some cases, we may need to escalate requests requiring legal review to our compliance officer, who will respond within 12 business hours with a status update and expected timeline.

Minors

Our Site is intended for use by adults who are at least 18 years of age. We do not knowingly collect personal information from children under the age of 13. If you believe that a child has provided us with personal information, please contact us at privacy@mekibo.shop, and we will take steps to delete such information promptly.

Third-Party Links

Our Site may contain links to external websites or resources. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any external websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this policy and may notify you through the Site or by other means. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, you can reach us through the following channels:

• Customer support: support@mekibo.shop — For general order questions, account assistance, and navigation help. Our support team responds within 4 business hours during our shared service window.
• Privacy and legal department: privacy@mekibo.shop — For privacy requests, legal notices, and compliance inquiries. Our legal privacy team responds within 8 business hours during our shared service window.

Business Hours

Our shared service window operates Monday to Friday, 9:00 AM to 6:00 PM Pacific Time. Messages received outside these hours are queued and answered on the next business day in the order they were received. Our website's order status page provides immediate, self-service access to tracking and delivery details around the clock.

Mailing Address

Aster Ridge Commerce Group LLC
4829 Market Street, Suite 210
San Diego, CA 92102
United States

Thank you for shopping with Mekibo. We are committed to protecting your privacy and providing you with a secure and transparent shopping experience.