Refund Policy

Refund Policy

Refund Policy

Last updated: August 24, 2026

At Mekibo, we want you to be completely satisfied with your purchase. If something isn't right, our team is here to help. This policy explains how returns, refunds, exchanges, and warranty matters work for orders placed on mekibo.shop.

Return Window

You may return any eligible item within 30 days of delivery for a full refund of the purchase price. Return requests received after this 30-day window cannot be accepted.

Eligibility & Condition Requirements

To qualify for a return, the item must meet the following conditions:

• It was purchased from mekibo.shop and the order number is provided.
• It is in its original condition — unworn, unmodified, and free from damage caused by misuse.
• All original packaging, accessories, manuals, cables, and any included items are present. For products from HyperX, Kensington, and Perixx, please include all components that shipped with the item.
• Any serial number or batch code on the product matches the one listed on your invoice.

Certain items may not be eligible for return if they are sealed for hygiene or safety reasons and the seal has been broken, or if the product is marked as non-returnable on the product page at the time of purchase. If you are unsure whether your item qualifies, contact our after-sales team before initiating a return.

How to Start a Return or Exchange

To begin a return, exchange, or refund request, email our after-sales department at aftersales@mekibo.shop. Please include the following information so we can process your request quickly:

• Your order number
• Item name and quantity
• The reason for the return or issue
• Photos if the item arrived damaged, was incorrect, or shows visible quality concerns
• Your name and the email address used on the order

Once we receive your request, our after-sales team will verify the order, confirm eligibility, and issue a return authorization. We will provide a return label and instructions for shipping the item back to us. Please do not ship the item back before receiving a return authorization.

Refunds

Refunds are processed once the returned item is received at our warehouse and inspected. Once the item has passed inspection, we will issue a refund to your original payment method — either the credit card or PayPal account used at checkout. Depending on your financial institution, the refund may take 5 to 10 business days to appear on your statement.

Refunds cover the full purchase price of the item. If you used the MEKIBO15 coupon to receive 15% off eligible items, your refund will reflect the amount actually paid, including the discount applied at checkout.

Shipping Fees

Shipping fees are non-refundable unless the return is the result of our error — for example, we sent you the wrong item, the item arrived visibly damaged, or the product is defective. In those cases, we will also cover the cost of return shipping.

If you are returning an item for any other reason, the cost of return shipping will be deducted from your refund. Free shipping thresholds are based on the order value at checkout; if a return brings your order below the $45.00 threshold, the original standard shipping fee of $8.00 may be deducted from your refund.

Exchanges

We offer exchanges for items of equal value. If you would like to exchange an item for a different size, model, or color, contact us at aftersales@mekibo.shop with your order number and the item you would like instead. Exchanges are subject to product availability. If the replacement item is unavailable, we will issue a refund instead.

Damaged, Incorrect, or Defective Items

If your order arrives with visible damage, contains the wrong item, or is missing items, please contact our after-sales team within 30 days of delivery. Include photos of the item and packaging so we can assess the issue. Once we confirm the problem, we will arrange a replacement or issue a full refund, including any shipping costs incurred.

When you receive your order, we encourage you to verify the following right away:

• The packaging is intact and free from signs of damage.
• The serial number on the product matches your invoice.
• All included accessories and cables are present.
• The item matches the listing description and images.

If anything looks inconsistent with your order, take photos and contact us right away at aftersales@mekibo.shop.

Quality & Authenticity Assurance

Mekibo is an independent specialist retailer for computer accessories, focused on HyperX, Kensington, and Perixx products. We stand behind the authenticity and quality of every item we sell.

Every product listing goes through a two-stage review before going live: first, an automated comparison against the brand's published specifications and our internal data; second, a manual check by a product specialist who verifies images, titles, features, and compatibility notes.

We purchase only from vetted wholesale partners who provide chain-of-custody documentation and meet our packaging, labeling, and quality requirements. Products are stored in a controlled environment and inspected before listing. We also conduct periodic spot checks on incoming batches, comparing serial numbers and batch codes against the documentation supplied by our partners. Items that fail inspection are quarantined and returned to the source rather than shipped to customers.

We guarantee that every product on the storefront is brand-original and sourced through legitimate wholesale channels. If you suspect an item is not authentic, contact our quality assurance team immediately at quality@mekibo.shop.

How Authenticity and Quality Claims Are Reviewed

When you submit a quality or authenticity concern, our quality assurance department follows this process:

1. Logging the claim – Quality assurance logs your report and assigns a case number.
2. Verification – We compare the product data against our sourcing documentation and the brand's published identifiers.
3. Wholesale partner consultation – If needed, we contact the wholesale partner for chain-of-custody confirmation.
4. Resolution – We inform you of the findings and issue a refund or replacement as applicable.

To start an authenticity or quality investigation, please provide the following to quality@mekibo.shop:

• Order number and item SKU
• Serial number and batch code, if visible
• Clear photos of the product, packaging, and any labels
• A description of the issue or reason for suspicion
• When and how the issue appeared

Our goal is to resolve every authenticity claim within two business days of receiving all required information. If the investigation takes longer because we need to consult the wholesale partner, we will keep you updated and provide a temporary refund or replacement at your choice. If an item is proven not to be authentic, we will provide a full refund of the purchase price and cover return shipping.

Defects that affect a broader batch or any suspected authenticity issue are escalated to the managing partner within 24 hours. You will always receive a resolution within two business days of our confirmation of the issue.

Warranty

Warranty coverage follows the product information and support guidance provided by the manufacturer — HyperX, Kensington, or Perixx — for each item. If you believe your product has a warranty issue, our after-sales team can assist you with initiating a warranty claim and gathering the required documentation. Contact us at aftersales@mekibo.shop with your order number and a description of the issue, and we will guide you through the process.

How We Process Refunds

Once your return is received and inspected at our warehouse, we will notify you of the status. If the refund is approved, it will be issued to your original payment method — credit card or PayPal — within a reasonable timeframe. You will receive written confirmation from us once the refund has been processed.

For any refund decision that falls beyond the standard policy, the case is escalated to the operations manager within 8 business hours for a resolution.

Contact Information

Our customer support team is available by email and is committed to providing clear support before and after your order.

Primary Support

For general order questions, account assistance, payment or checkout issues, tracking information, or any request that does not map to a specialist department, contact us at:

Email: support@mekibo.shop

Business hours: Monday to Friday, 9:00 AM to 6:00 PM Pacific Time

First response time: Within 4 business hours during the shared service window

Messages received outside these hours are queued and answered on the next business day in the order they were received. Our website's order status page provides immediate, self-service access to tracking and delivery details around the clock. Cases not resolved within 12 business hours are escalated to the relevant department lead with full context.

When contacting primary support, please have your order number, the name and email address used on the order, and a description of the question or issue ready.

After-Sales Department

For returns, exchanges, refund requests, warranty claim initiation, delivery issues such as missing or wrong items, or visible damage, contact:

Email: aftersales@mekibo.shop

Business hours: Monday to Friday, 9:00 AM to 6:00 PM Pacific Time

First response time: Within 4 business hours during the shared service window

When contacting after-sales, please include your order number, item name and quantity, the reason for return or issue, and photos if the item arrived damaged or incorrect.

Quality Assurance Department

For product quality concerns, authenticity questions, listing accuracy issues, or suspected defects, contact:

Email: quality@mekibo.shop

Business hours: Monday to Friday, 9:00 AM to 6:00 PM Pacific Time

First response time: Within 4 business hours during the shared service window

When contacting quality assurance, please provide your order number, item SKU or serial number, photos showing the defect or suspected authenticity issue, and a description of when and how the issue appeared.

Operational Information

Mekibo is operated by Aster Ridge Commerce Group LLC, which handles merchant-of-record functions, order operations, customer service, and compliance for the online retail outlet. Aster Ridge Commerce Group LLC manages order processing and fulfillment oversight, customer service and after-sales support, returns and refunds, warranty administration, payment processing, inventory sourcing, product quality assurance, and privacy and regulatory obligations.

Our postal address is:

Mekibo
4829 Market Street, Suite 210
San Diego, CA 92102
United States

If you have any questions about this refund policy, please contact us at support@mekibo.shop and our team will be happy to assist you.