Last updated: August 24, 2026
Thank you for shopping at Mekibo. This Shipping Policy explains how we process, pack, and deliver your orders from our San Diego, CA operations. We want you to know exactly what to expect from the moment you place your order to the moment it arrives at your door.
Shipping Methods and Charges
We offer standard shipping on all orders placed through mekibo.shop. Our shipping rates are simple and transparent:
- Free Standard Shipping on all orders over $45.00.
- Standard Shipping is a flat $8.00 for orders under $45.00.
All charges are quoted in US Dollars (USD). The shipping charge is calculated at checkout, and any applicable free-shipping threshold is applied to your order total before taxes and after any eligible discounts.
Order Processing and Confirmation
Once you place your order on mekibo.shop, you will receive an email confirmation to the address you provided. This confirms that we have received your order and are preparing it for shipment. Please review your confirmation email carefully for item details, quantities, and your shipping address.
Orders are processed and packed during our business hours: Monday through Friday, 9:00 AM to 6:00 PM Pacific Time. We make every effort to prepare your items for dispatch as quickly as possible. Processing time is separate from transit time and typically takes 1–2 business days after your order is confirmed.
As an independent specialist retailer for computer accessories, we handle a curated selection of HyperX, Kensington, and Perixx products. Occasionally, an item may require additional verification or restocking before dispatch. In these rare cases, we will notify you by email with an updated shipping estimate.
Shipping Address Accuracy
Please ensure that your shipping address is complete and accurate before you complete your purchase. We ship to the address you enter at checkout. We are unable to redirect packages once they have been handed to the carrier. If you realize your address is incorrect after placing your order, please contact our shipping support team as soon as possible at shipping@mekibo.shop or our main support line at support@mekibo.shop.
We will do our best to correct the address before dispatch, but we cannot guarantee changes once the order is in the shipping queue. If a package is returned to us because the address was wrong, we will contact you to arrange redelivery or refund, subject to the terms below.
Tracking Your Order
As soon as your order is packed and handed to the carrier, we will send you a shipment confirmation email with a tracking number. You can use this number to monitor your package's progress online.
For immediate, self-service access to tracking and delivery details around the clock, please visit the order status page on our website. This page is always available and provides the latest carrier updates without waiting for a response from our team.
Tracking information is provided by the carrier and is typically updated within 24 hours of pickup. If your tracking number does not show any movement for several days, that may indicate a carrier delay or an issue with the shipment – please see the section on delays below.
Delivery Timing and Carrier Events
We offer standard shipping only. While most orders arrive within 3–6 business days of dispatch, delivery times may vary based on your location, the carrier's route, and seasonal peak periods. The delivery estimate provided at checkout and in your shipment confirmation is an estimate, not a guarantee.
Once your package is in the carrier's network, delivery is subject to the carrier's own transit schedule and any local conditions. We do not control carrier routes, weather delays, or address-specific access limitations. Please check the tracking link for the most current carrier status and estimated delivery date.
Split Shipments
If your order contains multiple items, we may dispatch them in separate packages. This can happen when items are stored in different locations, or when some items require additional processing. If we split your order, you will receive separate shipment confirmations and tracking numbers for each package. You will not be charged any additional shipping fees for split shipments – the shipping charge you paid at checkout covers all packages associated with your order.
Shipping Delays
We understand that timely delivery matters. If a shipment has no tracking update for more than 5 business days, it is immediately escalated to our fulfillment manager for action. In most cases, the package is simply moving between carrier facilities without a scan and will appear at the next checkpoint. Our team actively monitors these situations.
Carrier delays are logged and monitored by our shipping support team, and we will send you updates as new information becomes available. We appreciate your patience during high-volume periods or severe weather events, as these may extend transit times beyond the typical window.
Failed Delivery and Redelivery
If the carrier attempts delivery and no one is available to receive the package, the carrier may leave a notice or attempt redelivery on a subsequent day. If the package cannot be delivered after multiple attempts, it may be held at a local facility or returned to us.
If a package is returned to us as undeliverable, we will contact you to arrange a reshipment or refund. Please note that if the package was returned due to an incorrect or incomplete address provided at checkout, or because the package was refused, a reshipping fee may apply. Refunds for undeliverable packages will be issued as a product refund, less any shipping costs incurred, once we have received the returned item.
Missing or Damaged Packages
We take great care in packing every order to ensure it arrives in perfect condition. However, damage can occur in transit despite our best efforts.
- Damaged items: If your item arrives visibly damaged, please contact us within 30 days of delivery. Keep the original packaging and any damaged items, as the carrier may require photographic evidence. We will arrange a replacement or refund according to our Returns Policy.
- Missing items: If your package shows as delivered but you cannot locate it, please first check with household members, neighbors, and the area around the delivery location. If you still cannot find it, contact our shipping support team within 30 days. We will work with the carrier to investigate, and if the carrier confirms the package was lost, we will replace or refund it according to our shipping policy.
- Lost in transit: If tracking shows your package has not moved for an extended period, or the carrier confirms the package is lost, our team will take immediate action to replace or refund your order as soon as the carrier confirms the loss.
Contacting Shipping Support
Our dedicated shipping support team is here to help with any delivery-related questions or concerns. Please have the following information ready so we can assist you efficiently:
- Order number
- Shipping address and preferred contact number
- Tracking number, if available
- Description of the delivery issue
You can reach our shipping specialists directly at:
Shipping Support: shipping@mekibo.shop
Our shipping support team responds within 2 business hours during our shared service window (Monday to Friday, 9:00 AM to 6:00 PM Pacific Time). They handle:
- Delivery delays, tracking questions, and address issues
- Coordination with shipping carriers to locate packages
- Lost-in-transit claims and redirect requests
- Delivery estimates and shipping method details
When you contact shipping support, they will verify the shipment status with the carrier. If your shipment has no tracking update for more than 5 business days, your case is escalated to our fulfillment manager for immediate action. Carrier delays are logged and monitored, and we send you updates until the issue is resolved. Lost packages are replaced or refunded according to this policy after the carrier confirms the loss.
General Support Contact
For questions about your order that are not shipping-related – such as order changes, account issues, payment questions, returns, or warranty inquiries – please contact our main customer support team:
Customer Support: support@mekibo.shop
Our primary support team responds within 4 business hours during our service window (Monday to Friday, 9:00 AM to 6:00 PM Pacific Time). Messages received outside these hours are queued and answered on the next business day in the order they were received.
When contacting us, please include:
- Order number
- Name and email address used on the order
- Description of your question or issue
Straightforward requests are resolved directly with written confirmation. If your issue belongs to a specialist department, we will collect the relevant information and transfer your case with a summary. Cases not resolved within 12 business hours are escalated to the relevant department lead with full context.
Returns and Refunds
If you need to return an item, please note that returns are accepted within 30 days of delivery. This is the only return window that applies to orders placed on mekibo.shop. Please see our Returns Policy for full details on how to initiate a return, packaging requirements, and refund processing times.
Warranty Information
Warranty coverage follows the product information and support guidance provided for each specific item. For HyperX, Kensington, and Perixx products, warranty terms may vary by manufacturer and by product line. Please refer to the product listing or included documentation for warranty specifics. If you have warranty questions, contact our support team at support@mekibo.shop and we will guide you through the process.
Payments and Currency
We accept credit cards and PayPal for all orders. All transactions are processed in US Dollars (USD). The shipping charges described in this policy are in USD and are subject to the payment method you choose at checkout.
Merchant of Record and Operations
Mekibo is an independent specialist retailer for computer accessories, offering a curated selection of HyperX, Kensington, and Perixx products. The storefront is operated by Aster Ridge Commerce Group LLC, which handles order processing, fulfillment oversight, customer service, returns, refunds, warranty administration, payment processing, and compliance. The storefront remains the consumer-facing brand, and our commitment to you is clear support before and after your order.
How We Handle Your Shipping Concerns
We believe in resolving issues promptly and transparently. Here is how our team works to resolve any shipping issue you may face:
- Shipping support verifies the shipment status with the carrier.
- Carrier delays are logged and monitored with updates sent to you.
- Lost packages are replaced or refunded according to this policy after the carrier confirms the loss.
If a shipment has no tracking update for more than 5 business days, it is escalated to the fulfillment manager for immediate action. Our goal is to keep you fully informed at every step and to resolve delivery issues as quickly as possible.
Contact Information Summary
- Shipping Support: shipping@mekibo.shop (responses within 2 business hours)
- General Support: support@mekibo.shop (responses within 4 business hours)
- Service Hours: Monday to Friday, 9:00 AM to 6:00 PM Pacific Time
- Secure Order Status: Available 24/7 on our website
Thank you for choosing Mekibo. We are committed to making your shipping experience clear and trouble-free from start to finish.